How We Collect Information from our Website and the Internet
We collect personal information (such as your name, street address, email address and phone number) that you have voluntarily submitted to us through features on our website such as contact forms. We may also temporarily log your IP address in order to help diagnose problems with our server, administer our website and track usage statistics. Your IP address may vary each time you visit, or it may be the same, depending on your internet provider. Either way, we cannot identify you through your IP address, and we make no attempt to do so. If you reached our site by clicking on a link or advertisement on another site, then we also track that information. This helps us maximize our internet exposure, and it helps us understand our users' interests. All this information is collected and used only in the aggregate; that is, it is entered into our database, where we can use it to generate overall reports on our visitors, but not individual reports that identify you personally.
We use web beacons on our site or other sites, and sometimes permit third parties to place them on our site to monitor the effectiveness of advertising or for other legitimate purposes. A web beacon is a small, graphic image on a webpage, web-based document or in an e–mail message that is designed to allow the site owner or a third party to monitor who is visiting a site. Web beacons are often invisible to the user because they are typically very small (only 1-by-1 pixel) and the same color as the background of the webpage, document, or e–mail message. Web beacons are represented as HTML IMG tags in the webpage; users can click on "view profiles" of the webpage to see whether the page is using a web beacon.
We may use third–party ad servers (or ad networks) to deliver ads to you on our behalf. These third–party ad servers may collect and use non–personal information about your visits to our site in order to present advertisements that may be of interest to you. If you would like more information about this practice or to opt–out of having this information used by third–party ad servers to provide targeted ads, please visit https://www.networkadvertising.org/managing/opt_out.asp.
We also use Google Analytics, which uses first-party cookies (such as the Google Analytics cookie) and/or other first–party identifiers, and/or third–party cookies (such as Google Advertising cookies) or other third–party identifiers to make advertising more engaging to our users. Google Analytics is a web analysis service provided by Google that utilizes the data collected across multiple devices to track and examine the use of this website to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. The Google Analytics features we have implemented include Remarketing with Google Analytics; Google Display Network Impression Reporting; Google Signals; and Google Analytics Demographics and Interest Reporting.
You may opt–out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout.
Do Not Track
Our websites do not support Do Not Track at this time. Do Not Track (DNT) is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For all the details, including how to turn on Do Not Track, visit donottrack.us.
Unsubscribing from Emails
If you are currently receiving emails from Toll Brothers and wish to be removed from our mailing list, click here to remove yourself from our mailing list.
You may have the opportunity to open on–line accounts with us as a consumer, customer, or homeowner. If you are no longer interested in maintaining an account and you are unable to close the account through the application or by reaching out to your Toll Brothers contact, you can request an account be closed by sending an email to firstname.lastname@example.org. Please indicate "Account Closing" in the subject or re: line and make sure to include the application for which you request account closer, and your account or username. We may seek further information from you to confirm your identity before taking any action. We will do our best to honor any requests, however, we reserve the right to leave the account open if necessary to fulfil a then current business, legal or other need.
Children' s Privacy
We do not knowingly solicit children to purchase our services or products. Our websites are not designed to attract children under the age of 13, and we do not intentionally or knowingly collect personal information on our websites from anyone under the age of 13.
We have adopted physical, electronic, and managerial procedures to protect personal information in our custody and control against loss, theft, and unauthorized access, use, modification, and disclosure. Notwithstanding, no transmission over the internet or any method of storage is impenetrable. We cannot guarantee the security of our services, nor can we guarantee that the information you provide will not be intercepted while being transmitted to us over the internet. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.
Rights for California Residents
This section applies to you if you are a California resident: Under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA, collectively CCPA) you are entitled to a list of the categories of personal information that we have collected about consumers in the last 12 months, the business or commercial purpose(s) for which that information will be used, the categories of sources from which that information was collected and the categories of third parties with whom we share that information. That information is provided in the "CCPA Personal Information Table" at the end of this Policy. You can click this link to skip ahead to that table.
Under the CCPA, you are also entitled to request that we disclose the categories of personal information that we have collected about you in the last 12 months, that we disclose the categories of sources from which that information was collected, that we disclose the business or commercial purpose for collecting or selling that information, that we disclose the specific pieces of personal information that we have collected about you, and/or that we delete your personal information.
If you wish to make a request under the CCPA, you may do by clicking this link.
That form will request that you provide your name, address, cell phone number and email address, indicate your relationship with Toll, and specify your request under the CCPA. We use this information solely to verify your request. You may also make a request by calling us at 1–844–641–5931 and providing the same information. Either way, we may follow up with you by telephone if additional information is necessary to verify your request. Upon verification, we will endeavor to respond to you within 45 days of receiving your request. If you are an authorized agent of a California resident and wish to make a request under the CCPA for that California resident, you may make a request by calling us at 1–844–641–5931 and providing the same information described above for both you and the California resident for whom you are the authorized agent. We will follow up with you by telephone to request appropriate written authorization confirming that you are authorized to make the request on behalf of the California resident.
Under the CCPA, you are also entitled to request that we disclose the categories of personal information that we sold about you in the last 12 months, the categories of third parties to whom that information was sold (by category of personal information for each such third party), and the categories of personal information that we disclosed about you for a business purpose. Please understand that, although Toll Brothers may provide information to certain third parties, as more fully set forth in the chart below, Toll Brothers does not and will not sell personal information, nor have we done so in the twelve-month period prior to the date of this Policy.
The CCPA also protects you from discrimination because you exercised any of your rights under the CCPA, including, for example, being denied goods or services, being charged different prices or rates (including through the use of discounts or other benefits or imposing penalties), being provided a different level or quality of goods or services, or having a business suggest that a consumer will receive a different price or rate for goods or services or a different level or quality of goods or services. Rest assured that we do not and will not discriminate against you because you exercise any of your rights under the CCPA.
Lastly, the CCPA requires us to state whether we sell the personal information of minors under 16 years of age without affirmative authorization. We do not intentionally collect such information, and to the extent we inadvertently or otherwise collect such information, we do not sell it.
Rights for Virginia Residents
Under the Virginia Consumer Data Protection Act (CDPA), consumers resident in Virginia ("Virginia Consumers", as defined in the CDPA) have certain rights as more fully set forth herein.
For Virginia Consumers, the categories of personal data processed, the purpose for processing that data, the categories of personal data that we share with third parties, and the categories of third parties with which we share information is set forth in the CCPA and CDPA PI Table, below.
Virginia Consumers have certain rights including the right to confirm whether or not we are processing the consumer's personal data and to access such personal data, to correct inaccuracies in the consumer's personal data, to delete personal data provided by or obtained about the consumer, to obtain a copy of the consumer's personal data that the consumer previously provided in a portable and, to the extent technically feasible, readily usable format that allow the consumer to transmit the data to another controller without hindrance, where the processing is caried out by automated, and to opt out of the processing of the personal data for purposes of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer.
For European Economic Area (EEA) and Other International Visitors
Toll Brothers ATTN: Data Privacy Office 1140 Virginia Drive Fort Washington, PA 19034
CCPA AND CDPA PERSONAL INFORMATION (PI) TABLE)
Depending on how you engage or interact with Toll Brothers, Inc. or with one or more of our subsidiaries, we collect the following categories of personal information (PI) from the following sources:
|Business activity||Business or commercial purpose for collecting PI||Categories of PI collected||Categories of sources from which PI is collected||Categories of third parties with whom we share PI|
|Residential Sales||In the sales process we collect PI from prospective and actual buyers to provide helpful and targeted products and services, to facilitate the sale, design, construction and delivery of homes, to provide customer and warranty service, to review buyer qualifications, to process payments and for record keeping||Name, signature, email, phone number(s), address, business address, internet protocol (IP) address, geolocation data, purchase interests||From you directly, including via our websites, on-line chats, phone calls, in person meetings with our sales reps (provided verbally and in writing), and from real estate agents, from browsing history on tollbrothers.com and Toll Brothers affiliates websites, and from marketing partners such as Zillow.com and others||With service providers that help us provide goods and services to you, including for example, design and construction contractors, and advertising networks, and third parties you and/or Toll Brothers contract with to complete the transaction, such as title insurance carries, escrow service providers and lenders, and to certain successors and/or assigns|
|Apartment Leasing||In the leasing process, we collect PI from prospective and actual lease applicants to evaluate lease applications, to provide customer service, to provide building services, to process payments and service leases, for record keeping and to meet state regulations||Name, email, phone number(s), current and past physical address(es), internet protocol (IP) address, Social Security Numbers and dates of birth for all leaseholders and occupants, vehicle information, government ID number, income histories, current and former employment information||From you directly, including via our websites, on-line chats, phone calls, in person meetings with our sales and leasing reps (provided verbally and in writing), from real estate agents, and from marketing partners such as Zillow.com and others||With credit reporting agencies, advertising networks, and service providers responsible for property management, concierge apps, package delivery apps, building social media apps, and other services that we provide, and to successors and/or assigns, including third parties that acquire a real estate asset|
|Mortgage Application and Financing||In the mortgage application and lending process, we collect PI to review borrower and buyer qualifications, to support residential sales operations, to make credit determinations, for record keeping and to meet government regulations||Buyer name(s), email, phone number(s), current and past physical address(es), internet protocol (IP) address, Social Security Numbers, date of birth, vehicle information, government ID number, income, current and former employment information, financial account information (bank account numbers, credit or debit card numbers, financial balances), personal property records, loan and liability information, asset information, W-2, 1099 and other tax information, commercial information regarding owned property and property to be purchased||From you directly, from credit reporting agencies, and from third party service providers||Advertising networks, credit reporting agencies, fraud reporting agencies, tax analytics agencies, employment verification agencies, loan underwriters, government agencies, and successors and assigns|
|Home Design||We collect PI from you when you are buying a home to customize your new home||Name, email, phone number(s), current address, location of the new home, products to be purchased||From you directly and from service providers||With service providers responsible for contracting features such as floors and counters, window dressings, solar power systems, low voltage electric, alarm systems and other home and design features, advertising networks, and successors and assigns|
|Home Warranty Services||We collect PI from home owners for customer and warranty service purposes, community services, and record keeping||Name, email, phone number(s), physical address, vehicle information||In addition to PI collected in home purchase process (see above), from the homeowner directly||With service providers who help provide warranty and property management services, including for example, contractors and community property management companies|
|Home Security Services||We collect PI to provide home security and automation services, review customer qualifications, process payments and record keeping||Name, email, phone number(s), physical address, home property information, products and services to be purchased, social security information, date of birth||From you directly and from service providers||With service providers who provide home security and automation services, including for example, product installation contractors and smart home, security and automation apps, and to successors and/or assigns, including third parties that acquire accounts|
|Home Landscaping Services||We collect PI to provide home landscaping, services, process payments and record keeping||Name, email, phone number(s), home address, property information, products and services to be purchased||From you directly and from service providers||With service providers who provide landscaping services, including for example, landscaping contractors|
|Insurance Services||We collect PI to provide home (and related) insurance services and products, review customer qualifications, process payments, and record keeping||Name, email, phone number(s), physical address, property information||From you directly||With service providers who offer insurance services|
|Title and Escrow Services||We collect PI to perform title insurance and escrow-related services for residential home sales||Name, address, loan amount||From you directly, and from service providers who provide title reports||With lenders, property buyers and sellers and their agents, service providers such as underwriters and title reporting agencies, and government agencies, such as county records offices|